Customer Success & Transformation Manager

December 12, 2023

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AiDash

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Helping core industries be more resilient, efficient and sustainable with satellites & AI

Machine Learning • Big Data • Predictive Analytics • Cognitive • Industrial AI

201 - 500

💰 $10M Convertible Note on 2022-11

Description

• Working 1-on-1 with key clients at pilot customers to understand their business objectives and determine how our products and analytics can deliver value at scale, in terms of cost savings, efficiency improvements, and other key business metrics. • Leading cross-functional pilot delivery teams to ensure customers achieve maximum value creation from AiDash products, above and beyond their expectations. • Identifying and managing analyses needed (financial to environmental to geospatial) to help clients achieve value. • Managing the deployment of our products within time and budget goals, and leading clients through change management to ensure our products are working seamlessly with their workflows and crafting the story to drive the need for change. • Continuing to lead the customer engagement post-implementation, ensuring customers remain champions for AiDash. • Working cross-functionally, interfacing consistently with sales leadership and product leadership, but ultimately owning client engagements.

Requirements

• 3-6 years of work experience in management consulting / digital product consulting / analytic domain, with a proven track record of managing teams to deliver projects to clients. • Demonstrated skill in powerful communications, and real-time problem solving in ambiguity. • Experience in managing project stakeholders, including C-level executives at large corporations / Fortune 500 companies. • A self-motivated individual with a desire to "roll up their sleeves", listen empathetically to customers and work with them to discover solutions. • A strong team leader, comfortable working with cross-functional internal and external teams - business, analytics, technology, data science, and product. • Post-graduate in business discipline from a Tier I institution would be a plus. • Intellectual curiosity and passion for solving the world's most significant problems.

Benefits

• Fast-growing, well capitalized Series B remote-first start-up backed by leading venture capital investors • Opportunity to make a difference in increasing climate resiliency and sustainability • Work with customers in various industries and sectors • Competitive salary and benefits