Senior Vice President, Customer Success, Remote

December 6, 2023

Aledade, Inc.

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With Primary Care. For Primary Care.

Accountable Care Organizations (ACOs) • Health Information Technology • Data Analytics • Physician Collaborations

501 - 1000

Description

The SVP of Customer Success will lead the service delivery function of Aledade’s value based care network, ensuring consistent, predictable, and successful execution across all practice segments. Aledade currently serves 1,800 practices across 46 states, caring for over 2.1 million patients. The SVP will utilize a franchise mindset to quickly bring national scale to our products and services. A metrics-driven and outcome oriented leader, the SVP will employ a rigorous and curious approach to rapidly iterating our service delivery model. The SVP will be responsible for developing, leading and managing the team that oversees all aspects of practice service delivery for Aledade, including our Field and Clinical Engagement teams. This leader will partner closely with the SVP of Performance Initiatives and SVP of Health Plan Performance to execute value based care strategy and achieve nation-leading outcomes. In addition, the SVP will be an integral part of Aledade’s executive leadership team, tasked with informing the company’s overall strategic direction. Primary Duties: Drive cross-functional focus on a delightful, high value partner practice (customer) experience with the Aledade model across the engagement lifecycle, from first communication with the practice to any departure from the network. Lead Aledade’s Medical Director team to best support our practices’ efforts in chronic disease management, risk documentation, and PY0 performance. Inform development of service delivery models for the full range of practice segments, tailoring each to the unique customer need and experience. The SVP will be an integral part of Aledade’s executive leadership team, tasked with informing the company’s overall strategic direction.

Requirements

• Bachelor’s Degree with 20+ years experience in healthcare • 10+ years management/leadership Ideal candidates will have a combination of senior-level experience and expertise in health care strategy, business development, management consulting, health care finance, and operations. Preferred Qualifications: • Master’s degree or other advanced degree(s) in business, health administration and/or public policy, or other relevant fields. • 7+ years of experience in population health management. • Experience leading a network of locations, owned or otherwise. • Demonstrated ability to develop and lead high performing and collaborative teams. • Strong foundation in value-based care principles and proven leadership in the healthcare industry. • Demonstrated leadership ability to think strategically and implement tactically to consistently deliver results; well-developed skills in diplomacy and collaboration. • Deep empathy for independent primary care practices and passion for their long term success in value based care. • Ability to synthesize data from multiple sources to inform action plans and strategy. • Track record of success in achieving scalable outcomes via national franchise models, with a focus on use of technological tools to scale. • Strong vision and belief in tech-enablement of the company’s products to enable consistent results at scale and reduced operating costs.

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners • Robust time off plan • 21 days of PTO in your first year • 2 Paid Volunteer Days & 11 paid holidays • 12 weeks paid Parental Leave for all new parents • 6 weeks paid sabbatical after 6 years of service • Educational Assistant Program & Clinical Employee Reimbursement Program • 401(K) with up to 4% match • Stock options • And much more!