Customer Success Manager

March 21

Placer.ai

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The most advanced foot traffic analytics platform for anyone with a stake in the physical world.

501 - 1000

Description

• Placer.ai is looking for a talented Customer Success Manager with a focus on either Civic Organizations or Commercial Real Estate • Manage a book of customer business • Drive the continued success of customers and help build a world-class Customer Success function • Engage with accounts, manage customers' needs, ensure product adoption, and revenue retention

Requirements

• Bachelor's degree • Deep understanding of the Customer Success function • Industry experience as referenced in the Summary section is required • Incredible precision, attention to detail, and organizational skills • 3+ years of customer success experience • Demonstrated experience in presenting complex data in understandable ways to address customers' business questions • Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly • Entrepreneurial spirit, a self-starter who is internally driven to make an impact on both the customer and a growth-directed organization • Experience working with cross-functional teams and projects • Aptitude for being organized with flexibility to deliver results in a fast-paced environment

Benefits

• Competitive salary • Proven ability to leverage business intelligence and analytics tools to perform analyses and measure impacts • Take a central and critical role at Placer.ai • Work with and learn from top-notch talent