Strategic Customer Success Manager

March 21

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Wonderlic

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Pre-Employment Assessments • Assessments • Cognitive Ability • Employee Performance • Employee Selection

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Description

• Join us as a Strategic Customer Success Manager at Wonderlic, where your skills will play a crucial role in meeting our dynamic client needs through our products, Wonderlic Select and Wonderlic Develop. Your main goal will be twofold: make sure our clients get the best value from our offerings, and smartly weave this into a revenue-focused strategy through renewals, cross-selling, and upselling. Your sharp sales and negotiation skills will be key to maintaining healthy and consistent revenue growth. Your talent in managing a large portfolio of accounts and building strong customer relationships will be vital. We're looking for someone who can make complex situations simple, guiding our customers, aligning our products with their strategies, and creating lasting, beneficial relationships. Let's work together to build pathways where our customers and products both flourish, driving mutual success and innovation!

Requirements

• 3+ years of experience in SaaS Customer Success • 2+ years of experience in SaaS subscription sales • Demonstrated expertise in securing renewals • Demonstrated expertise in expansion and cross-sales to existing customers • Employee Development sales or customer relationship management preferred

Benefits

• Fully remote – work from anywhere in the United States • Four-day (32-hour) work week • 21 days of PTO plus a paid company shutdown from 12/26 to 12/31 • True work/life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to flexible work • Internet stipend • Competitive compensation and benefits • 12 weeks of paid parental and primary caregiver leave • Medical, dental, vision, FSA, and HRA • Short- and long-term disability, life, and AD&D insurance • Pet insurance • 401k