Customer Success Manager

March 20

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Make content worth marketing.

content marketing • brand publishing • brand communication • digital design • interactive content

201 - 500

💰 $100M Private Equity Round on 2020-07

Description

• As a Customer Success Manager, you will be a trusted advisor to our customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You'll be responsible for understanding customer requirements, onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer day-to-day counterparts to drive successful outcomes from a product adoption and usage perspective. Monitoring the health of customer relationships, you will predict and navigate customer challenges and offer solutions that drive satisfaction and ultimately lead to retention, and cross-sell/up-sell opportunities.

Requirements

• 3+ years of customer success/account management experience, preferably in a SaaS business environment • Experience balancing the needs of multiple stakeholders and working under tight time frames with resource constraints (3-5 years) • Proven track record in a client-facing role, driving client engagement, handling difficult situations and challenges, and delivering exceptional client service • Demonstrates a high degree of organization and proficiency in leveraging internal systems • Excellent communication skills and confidence to build relationships at all levels • Fundamental understanding of design and digital marketing • Highly dependable, team player, self-starter, high energy, positive attitude with good organization and time management skills

Benefits

• Stock options • Premium health insurance* • 401K matching* • 16-weeks paid parental leave for primary caregiver • Unlimited vacation days • Paid Sick days • Half-day "Wellness Fridays" • Stipend for your home office setup • Excellent gear (Macbook Air, external monitor, etc.) • Stipend towards experiences