Strategic Customer Success Manager

March 21

Placer.ai

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The most advanced foot traffic analytics platform for anyone with a stake in the physical world.

501 - 1000

Description

Placer.ai is looking for a talented Customer Success Manager with a focus on Retail who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai’s customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers’ needs, ensuring product adoption and revenue retention.

Requirements

• Bachelor's degree • History working at a Retail company on the Real Estate team • Deep understanding of the Customer Success function • Industry experience as referenced in the Summary section is required • Incredible precision, attention to detail, and organization skills • 5+ years of Customer Success experience • Demonstrated experience in presenting complex data in understandable ways to address customers business questions • Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly • Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization • Experience working with cross-functional teams and projects • Aptitude for being organized with flexibility to deliver results in a fast-paced environment

Benefits

• Join a rocketship! We are pioneers of a new market that we are creating • Take a central and critical role at Placer.ai