Onboarding Manager

March 29

Apollo.io

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Helping sales teams find their ideal buyers and convert them into customers.

Sales Engagement • Lead Generation • Predictive Analytics • Lead Scoring • Sales Strategy

51 - 200

Description

• The Onboarding team is responsible for providing a confidence-inspiring experience to our customers • Design an easy and seamless implementation process for a complex sales engagement tool • Instill confidence in customers, create approachability and transparency • Lead coordination of project implementation activities with internal and external stakeholders • Troubleshoot technical issues, facilitate internal and external escalations • Lead weekly 1:Many user training sessions for wider customer base • Provide technical directions, communicate clearly, present effectively • Provide detailed training materials for customers including written and video documentation

Requirements

• Onboarding experience: managing complex integration processes with 3rd party tooling, such as SFDC, Marketo, Hubspot, Zapier a plus • Ability to communicate, present to, and influence key stakeholders of the customer’s organization • Strong project management skills with experience using project management software such as Basecamp, Trello, Asana, et al. • Strong problem-solving skills and verbal and written communication skills • Excellent listening, negotiation, and presentation abilities • Proven skill with juggling multiple projects while maintaining strong attention to detail • Gratitude, a sense of purpose, and a kind and generous demeanor • Sense of urgency and commitment to timely customer responses

Benefits

• Besides the great compensation package and culture that thrives in openness and excellence • We invest tremendous effort into developing our remote employees’ careers • Lean remote team, empowered to really own your role as a proactive educator • Supported and encouraged to experiment and take educated risks that lead to big wins • Whole team remotely by your side to help you do it