Senior Account Director

Job not on LinkedIn

🔥 11 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Applaudo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Applaudo is a nearshore software development company that helps businesses accelerate their digital transformation. With over a decade of experience, Applaudo partners with some of the world’s most admired brands to streamline IT solutions, optimize delivery costs, and modernize their digital infrastructure. The company offers a range of services including innovation and experience design, development and maintenance, quality assurance, cloud solutions, artificial intelligence, and cybersecurity. Applaudo is known for its expertise in data solutions and app modernization, and has a strong presence in industries like sports, media and entertainment, retail, consumer packaged goods, and financial services. Headquartered in Austin, TX with offices in San Salvador, Applaudo blends top-tier software development talent with cutting-edge technology to drive business growth for its clients.

📋 Description

• Own a portfolio of strategic accounts and corresponding revenue targets • Develop and execute annual account growth plans • Identify and develop cross-sell and upsell opportunities across AI Solutions, Software Engineering, Cloud Services, Data & Analytics, Cybersecurity, Product Development, and Managed Services • Build and maintain relationships with C-level executives, business leaders, and senior technology stakeholders • Lead Quarterly Business Reviews, Executive Business Reviews, strategic planning sessions, and technology roadmap discussions • Own expansion pipeline generation, forecasting, growth plans, and revenue targets • Coordinate commercial negotiations, renewals, and contract expansions • Partner with Delivery, Customer Success, Recruiting, and Executive Leadership teams • Monitor account health, customer sentiment, and business risks • Lead account strategy development, organizational mapping, stakeholder analysis, competitive assessment, growth opportunities, and risk mitigation • Resolve client escalations and coordinate cross-functional action plans • Maintain CRM data, opportunity tracking, account plans, forecasts, and revenue reporting • Identify new business opportunities using emerging technology and digital transformation trends • Report account performance, growth opportunities, risks, and revenue forecasts to Executive Leadership

🎯 Requirements

• Bachelor’s Degree in Business Administration, Technology, Engineering, or a related field is desired, or equivalent professional experience • 8+ years of experience in Account Management, Client Services, Enterprise Sales, or Strategic Customer Success • 5+ years of experience managing enterprise technology accounts, preferably within Software Development, Consulting, or Technology Services • Proven track record of growing multi-million-dollar client relationships through upselling, cross-selling, renewals, and expansion • Strong understanding of Software Development, Agile Delivery, Cloud Technologies, AI, and Digital Transformation • Proven ability to build and execute strategic account plans • Experience establishing and managing relationships with C-level and senior technology executives • Strong commercial, negotiation, forecasting, and pipeline management skills • Experience using CRM platforms • Strong understanding of customer success principles, account health management, and churn prevention • Advanced/Fluent English and Spanish proficiency (C1+ / Fluent in both) • Experience working within a nearshore software development company is nice to have • Experience managing Fortune 1000 accounts is nice to have • Knowledge of AWS, Azure, Google Cloud, Data Platforms, and Generative AI is nice to have • Familiarity with MEDDICC, Challenger, or Value Selling is nice to have

🏖️ Benefits

• Employees can work remotely • Opportunity to learn fast and take ownership • Collaboration with strong teams • Investment in modern ways of working • Participation in AI-native transformation at scale