Executive Virtual Assistant, Customer Success Coordinator

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Manage inbound customer communication. • Maintain our CRM (DripJobs). • Support back-office administration. • Help improve internal processes. • Answer inbound phone calls professionally and confidently. • Contact inbound leads using a provided sales script. • Schedule appointments and follow up with prospective customers. • Provide outstanding customer service while maintaining a friendly, professional demeanor. • Keep customer records accurate and up to date. • Monitor lead progression through the sales pipeline. • Learn the CRM in depth and become an internal expert on its features and automation capabilities. • Perform general administrative and data entry tasks. • Maintain Google Sheets and spreadsheets. • Update financial tracking spreadsheets (data entry only). • Organize business documentation and records. • Help document and create Standard Operating Procedures (SOPs). • Assist with improving administrative workflows. • Recommend operational improvements where appropriate. • Support project management and task tracking. • Utilize AI tools such as ChatGPT and other large language models (LLMs) to improve productivity. • Conduct research using AI. • Assist in creating documents, SOPs, templates, and internal processes with AI assistance. • Continuously learn new tools that improve efficiency.

🎯 Requirements

• Excellent written and spoken English. • Clear, professional phone communication with a neutral or Westernized accent. • Strong customer service skills. • Experience working with CRM systems. • High attention to detail. • Excellent organizational skills. • Strong computer literacy. • Comfortable using Google Workspace (Docs, Sheets, Drive). • Fast learner with the ability to master new software independently. • Experience using AI tools such as ChatGPT or similar LLMs.

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • $500 entry monthly raffle • NO TRACKER. NO PROBLEM