Payment Operations Coordinator

Job not on LinkedIn

🔥 26 minutes ago

🌐 South Africa, Colombia, +3 more countries – Remote

🇿🇦 South Africa – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇨🇱 Chile – Remote

💵 $1.8k - $2.3k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Monitor day-to-day payment processing activity and transaction flows • Monitor transaction success and failure rates and investigate unusual activity or processing issues • Identify payment exceptions, delays, discrepancies, and operational issues • Coordinate with processors, acquiring partners, banks, technology providers, and internal teams to resolve issues • Track outstanding payment issues through to resolution and escalate critical payment incidents • Maintain clear records of operational issues and resolutions • Support merchant onboarding from application through activation • Ensure merchant documentation and operational requirements are complete and accurate • Coordinate merchant account setup and manage ongoing account changes, updates, and requests • Act as an operational point of contact for merchant-related issues • Reconcile payment transactions and review processor and settlement reports • Investigate discrepancies between processor reports, bank activity, settlements, and internal records • Track settlement and funding issues; assist with refunds, payouts, adjustments, and transaction corrections • Monitor chargeback and dispute workflows and submit required documentation within deadlines • Coordinate refunds and maintain records of disputes, refunds, and payment exceptions • Maintain payment operations reports covering transaction volumes, approval rates, declines, chargebacks, refunds, and settlements • Identify trends and unusual activity in payment data and prepare management updates • Use Excel/Google Sheets or relevant reporting tools to analyze payment data • Help establish KPIs and operational dashboards • Create and improve SOPs, onboarding workflows, checklists, controls, escalation procedures, and scalable internal processes • Identify repetitive manual processes for potential automation and improve operational efficiency

🎯 Requirements

• 2–5+ years of experience in payment processing, fintech, merchant services, acquiring, banking, or a closely related environment • Hands-on understanding of the payment lifecycle • Experience working with payment processors, gateways, acquirers, or merchant service providers • Experience with merchant onboarding and account management • Understanding of authorization, settlement, funding, refunds, and chargebacks • Experience with payment reconciliation and investigating transaction discrepancies • Strong Excel/Google Sheets skills • Excellent attention to detail • Strong analytical and problem-solving abilities • Excellent written and verbal communication • Ability to manage multiple operational priorities simultaneously • Experience with platforms such as Stripe, Adyen, Worldpay, Fiserv, Global Payments, TSYS, PayPal, Checkout.com, Nuvei, or similar payment platforms highly desirable • Knowledge of PCI DSS, payment security, fraud prevention, and payments compliance advantageous • Ability to work primarily aligned with U.S. business hours, with flexibility depending on merchant, processor, and banking requirements

🏖️ Benefits

• 100% remote • $50 birthday bonus • $200 testimonial bonus • No tracker • Flexible schedule aligned primarily with U.S. business hours • Full-time, 40 hours per week