Technical Support Engineer

March 19

Autofleet

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The leading optimization solution for fleets and mobility operators

Machine-learning • AI • Rental • Valet services

11 - 50

Description

• Service oriented, self-motivated candidate with organizational skills • Provide technical support to enterprise customers • Employ creative problem-solving skills to efficiently solve customers’ issues • Develop expertise in Autofleet products and stay up to date on new features and improvements • Work with Product and R&D to investigate issues and provide usability feedback from customer • Take part in company projects based on abilities and interests

Requirements

• 3+ years of experience in technical support; B2B and SaaS product experience preferable • Partner with Engineering on critical incidents and bug fixes • Experience performing bug/incident investigation and root cause analysis • Strong communications skills and attention to detail and critical thinking • Solid technical aptitude and a passion for learning new technologies, products, and methodologies • Experience with API management tools like Postman • Experience with API troubleshooting and problem-solving • Experience with web technologies and scripting languages (advantageous) • Experience working with SQL (advantageous) • Native English speaker

Benefits

• Highly interdisciplinary work environment • Opportunity to provide technical support to enterprise customers • Develop expertise in Autofleet products • Work with Product and R&D teams • Take part in company projects • Young and growing company encouraging initiative and skill development