Technical Account Manager (Remote)

April 26

Axon

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Protect Life. Obsolete the bullet. Global tech company dedicated to capturing truth with connected cameras & devices.

Electronics Manufacturing • Technology • Software Development • R&D • New Product Marketing

1001 - 5000

Description

• Your goal is to provide excellent technical support for Axon’s RMS and/or Standards products daily to our agencies making sure their expectations are exceeded • You collaborate daily with both agencies and internal employees for smooth resolution to issues • You have high availability and will assist agencies if any issues occur outside of normal business hours • You document any processes or issues, and provide feedback and suggestions to the internal team for improvements • Manage any requested projects or assignments involving your agencies, acting as liaison between Axon and agencies • Work with agencies through change management processes to effectively adopt Axon’s software • Fulfill agency configuration requests using Form Builder/JSON, SQL Server, and Microsoft Power BI • Support Software Integrations and Datastore/Datawarehouse Management • Troubleshoot agency issues and work with engineering and product teams through resolution • Spend up to 3 days on site per month with assigned agencies resolving issues & answering questions related to Axon’s mission critical products

Requirements

• Bachelor's degree in business administration or related field OR 4+ yrs of relative experience • Proven track record of successfully managing customer relationships and technical projects in a customer facing/technical support role • Ability to do reverse engineering, searching logs and root cause analysis • Advanced experience with Microsoft Windows OS, Microsoft Networking and Active Directory • Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies • Basic knowledge of computer hardware, operating systems, and storage devices • Ability to effectively communicate with various people including customers, colleagues, and across departments • Experience using Splunk, JIRA, and/or Salesforce is preferred • Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights is preferred • Experience building views, writing & optimizing queries, and creating reports in SQL Server is preferred • Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS) is preferred • Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.

Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • And yes, we have snacks in our offices