Senior Account Manager

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Bigblue

WebsiteLinkedInAll Job Openings

51 - 200 employees

Bigblue is the fulfillment solution for customer-centric brands.Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales 🛍️In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back 💪

📋 Description

• Build and maintain strong relationships with strategic merchant accounts • Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact • Define improvement plans with merchants based on data analysis • Identify new partnership opportunities and define improvement plans with merchants • Support stakeholders in their day-to-day use of Bigblue’s services • Monitor customer feedback and performance trends, and translate them into actionable improvements • Contribute to product and operational improvements based on merchant insights and market trends • Optimize internal processes and tools to improve the overall customer experience • Contribute to our merchants’ strategic development and identify the metrics that drive their growth • Proactively identify potential signals of dissatisfaction and implement solutions to address them • Identify and execute out-of-the-box initiatives to engage our existing merchants • Lead cross-selling and upselling efforts to address customer needs and unlock value

🎯 Requirements

• At least 5 years of experience in a customer-facing role with regular stakeholder interactions • Native-level French and professional working proficiency in English • Growth mindset and eagerness to develop a strong understanding of the logistics market • Comfortable analyzing data and presenting insights during business reviews • Solid Excel skills • Based in (or willing to relocate to) Paris • Strong communication and relationship-building skills • Analytical and able to leverage data to drive decisions • Able to solve complex problems and prioritize effectively • Demonstrates business acumen and strategic thinking (growing with experience) • Comfortable managing multiple stakeholders and projects simultaneously • Proactive, autonomous, and adaptable

🏖️ Benefits

• €10 meal voucher for each working day (55% paid by Bigblue) + unlimited free snacks at the office • ClassPass membership for fitness and wellness • MacBook or any setup you need — choose the equipment that allows you to do your best work • 100% health insurance coverage with Benefiz