Technical Support Representative - French - Remote

March 27

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BigCommerce

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We're the Open SaaS ecommerce platform that lets you grow your business, your way.

E-Commerce Software • Shopping Cart Software • Hosted Ecommerce Solution • Internet Marketing • SaaS

1001 - 5000

💰 $64M Series F on 2018-04

Description

• BigCommerce is seeking a Technical Support Representative for our 24x7 Customer Success Services (CSS) Team • Responsible for supporting, providing value to, and powering the growth of merchants using the world’s best eCommerce platform • Educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more • Communicate with management team and developers to improve product functionality and resolve issues • Assist customers with billing, invoice, and account issues

Requirements

• Business level fluency in French and English languages, both written and spoken • Experience in a customer-facing, service-oriented role • Ability to find solutions utilizing self-service resources • Strong aptitude towards web, eCommerce, and hosting technologies • Ability to read or edit within at least one web language • Flexibility to work in a 24x7x365 environment

Benefits

• Competitive salary • Remote work opportunity • 24x7 Customer Success Services (CSS) Support • Opportunity for growth and development • Training resources available