Customer Service Representative (Spanish/English)

February 1

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Binance

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The World’s Leading Blockchain Ecosystem and Digital Asset Exchange

Digital Assets Exchange • Blockchain • Cryptocurrency Exchange • Bitcoin • Fintech

1001 - 5000

💰 Initial Coin Offering on 2020-12

Description

• Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. • Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. • Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. • Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. • Support will be in Spanish & English, applicants need to speak both languages. • Responsibilities: Handle inbound calls, live chat and other service methods Provide accurate, valid and comprehensive information Follow communication procedures, guidelines, and policies Support other business units with customer liaison, accurately documenting customer requests Manage complaints by providing solutions and options within the time limits and following up to ensure resolution Go the extra mile to engage customers • Requirements: Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience College degree or above Native Spanish, and advanced English speaker High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit Ability to work under pressure, strong communication skills and exceed beyond expectation Passionate for customer service industry and can accept to work under different work shifts Passionate about the crypto industry

Requirements

• Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience • College degree or above • Native Spanish, and advanced English speaker • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit • Ability to work under pressure, strong communication skills and exceed beyond expectation • Passionate for customer service industry and can accept to work under different work shifts • Passionate about the crypto industry

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless • Tackle fast-paced, challenging and unique projects • Work in a truly global organization, with international teams and a flat organizational structure • Competitive salary and benefits • Flexible working hours, remote-first, and casual work attire