Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye everyday to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat, Appointments, and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

Birdeye

Software Engineer

• Create and manage social media content across various platforms including Facebook, Twitter, Instagram, LinkedIn, and more 
• Develop and execute social media campaigns to increase brand awareness and drive engagement 
• Monitor social media channels and engage with followers to build and maintain a strong community 
• Analyze and report on social media performance using analytics and tools

SRE Engineer

Product Manager

• Work collaboratively with cross-functional teams to design and develop software solutions
• Participate in code and design reviews to maintain code quality standards
• Ensure the scalability, security, and performance of the software
• Write high-quality, efficient, and maintainable code
• Stay up-to-date with emerging trends and technologies in software development

Lead Product Manager

DevOps & Production Engineering

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders
• Participate in code reviews and actively provide feedback
• Continuously research new technologies and methodologies to improve the development process

DevOps Engineer

Accounting, Payroll & Financial Planning

•Build and direct the revenue team and oversee revenue operations and revenue accounting related processes and systems.
•Collaborate with the executive team and cross functional leaders (GTM and Operations) to lead Quote to Cash (Q2C) processes, including but not limited to contract reviews, non-standard deals, changes in product and pricing strategies. Communicate the Q2C operational guidelines to stakeholders at all levels.
•Transform the current Q2C process by defining the end-to-end processes, hiring and developing team, implementing and integrating the related systems and tools such as billing, ERP, and CRM systems. Design a roadmap with an execution timeline, track the project status, and deliver the project on time with high quality.
•Supervise an accurate and timely month-end close process by driving solutions at scale that benefit cross-functional teams and our reporting goals. Be responsible for key internal and external revenue reporting metrics (ARR, ACV, Revenue, etc.).
•Define revenue accounting policies for all product offerings. Assess accounting implications of new products, including preparing technical analyses and advising on operationalizing the technical accounting conclusions.
•Perform thorough reviews for all revenue related transactions to ensure accuracy and compliance with US GAAP (ASC 606), appropriate documentation for external reporting and audit requirements.
•Provide oversight and review of billing operations, and supervise the monthly sales tax filing process.
•Develop and streamline processes and SOX compliant controls around revenue and related financial reporting metrics. Create efficiencies and simplification by leveraging technology solutions and automation.
•Support the company's M&A activities, in particular the integration of revenue accounting of the target company.
•Work with cross functional partners to provide accounting guidance to support the company's initiative of developing international customers.

Head of Revenue Accounting and Operations

Social Media & Community

•Own the marketing-sourced pipeline & ACV number for Paid Social that meets our coverage goals and is within acceptable payback period and LTV/CAC targets, partnering with the sales team on strategy, targeting, lead follow up, and conversions
•Define and own KPIs and track performance metrics on a daily and weekly basis and iterate quickly to optimize, proactively detect and course correct
•Develop advertising campaign concepts, requirements, messaging, and funnel components
•Develop, evolve and optimize our Account Based Marketing strategy focused on high-impact ways to drive upmarket growth both for new logos and existing customers.
•Oversee the day-to-day operations of Birdeye's campaigns including: audience segmentation, campaign optimization, and analysis of daily/weekly/monthly performance and trends
•Identify growth opportunities optimize performance through innovation to ensure Birdeye is positioned as the frontrunner in the space
•Partner with SDR and Sales teams for full funnel optimization of paid social program

Director of Paid Social Media

Project & Program Management

•Develop and implement a framework for managing marketing programs and initiatives, including processes, tools, and templates.
•Work with cross-functional teams to develop project plans and ensure that they are aligned with the overall marketing strategy.
•Oversee the execution of marketing programs, ensuring that projects are completed on time, within budget, and to the satisfaction of key stakeholders.
•Actively engage and influence people at all levels: from front-line team members to VPs, SVPs, and C-level executives
•Monitor project progress and communicate status updates to the CMO and other key stakeholders.
•Troubleshoots projects and facilitate resolution on high-risk issues which jeopardize the completion, accuracy and quality of projects.
•Facilitate communication and collaboration across the marketing organization and other departments, ensuring that everyone is aligned and working towards common goals.
•Drive innovation and continuous improvement, identifying opportunities to improve processes, tools, and technologies.
•Coordinate multiple concurrent programs, varying in size/scope/complexity, spanning across several different teams and organizations

Sr. Marketing Program Manager

Marketing (General)

•Lead a high-velocity team of growth marketers by being hands-on with execution while mentoring, and coaching the team to maximize efficiency
•Own the marketing-sourced pipeline & ACV number that meets our coverage goals and is within acceptable payback period and LTV/CAC targets across all segments (Enterprise, Commercial, SMB, Channel), partnering with the sales team on strategy, targeting, lead follow up, and conversion
•Define and operationalize a differentiated marketing motion for complex businesses (i.e. Enterprise) and a scaled motion for smaller entities (i.e. SMBs)
•Define and own KPIs and track performance metrics on a daily and weekly basis and iterate quickly to optimize, proactively detect and course correct
•Develop, evolve and optimize our Account Based Marketing strategy focused on high-impact ways to drive upmarket growth both for new logos and existing customers.
•Work with Revenue Operations to create multi-touch attribution infrastructure and reporting to be able showcase ROI on marketing sourced and influenced pipeline and revenue
•Work with finance to establish unit economics including CAC, LTV, forecasted bookings by channel among others
•Establish a culture of testing and optimization while driving to a long-term strategy
•Hold a high-standard for campaign execution and creative concepts
•Partner with sales leaders in SMB, Upmarket, and Channel to support the field

VP of Demand Generation

Sales & Business Development

• Develop and maintain software applications according to specifications
• Collaborate with cross-functional teams to identify and prioritize features
• Write clean, efficient, and well-documented code
• Participate in code reviews and adhere to best practices
• Troubleshoot and debug software issues
• Continuously improve knowledge and skills in relevant technologies

Sales Operations Manager

Backend Engineer

• Manage day-to-day bookstore operations
• Develop and execute marketing plans to increase sales
• Ensure customer satisfaction by delivering excellent customer service
• Monitor and maintain inventory levels
• Hire, train, and supervise staff members
• Manage financial aspects of the bookstore, including budget and expenses

Lead Backend (Java) Engineer

• Lead development of innovative new software features
• Work cross-functionally with product management, design, and engineering teams
• Solve complex software architecture problems and design cutting-edge solutions
• Mentor and train junior developers and contribute to overall team growth and learning

Lead Nodejs Engineer

• Design and develop software solutions to meet customer requirements
• Collaborate with cross-functional teams to determine customer needs and devise effective solutions
• Write high-quality, clean, and maintainable code
• Test and QA software to ensure high-quality and proper functionality


Software Engineer Windows Application

SEO Marketing

•Conducting keyword research to identify high-value target keywords
•Optimizing website content, meta tags, and other on-page elements
•Analyzing website data and identifying areas for improvement
•Collaborating with the marketing team to create and implement a content marketing strategy
•Building and maintaining backlinks to the website
•Monitoring industry trends and staying up-to-date on changes to search engine algorithms
•Tracking and reporting on the effectiveness of SEO efforts
•Communicating with cross-functional teams including product, marketing, and development to ensure technical SEO needs are met.

Search Engine Optimization (SEO) Manager

Product Design (UI/UX)

•Work alongside fellow designers, writers, engineers, and product managers to bring amazing designs to life.
•Collaborate on efforts across multiple POD's, locations and time zones.
•Give feedback to peer designers to make them bring out world class design output
•Helps with data visualization and information design
•Work closely with UX writers to establish the voice and tone of the product
•Inspire every team member
•Validate your ideas throughout the lifecycle of the project, bringing insights into design iterations to transform learnings into product decisions
•Participate in our weekly design sessions to get and provide feedback

Lead Product Designer

•Design and build scalable, fault-tolerant applications optimized for performance.
•Leveraging current and cutting-edge technologies while testing new technologies for future use.
•Testing your code for performance and quality.
•Working in an agile environment along with cross-team dependencies.
•Building integrations to various APIs and service providers developing high-quality, testable, and performant software using agile practices.
•Exploring new technologies, design, and architecture for building innovative solutions.

Remote Job Openings at Birdeye

Birdeye

SRE Engineer

Birdeye

Lead Product Manager

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DevOps Engineer

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Head of Revenue Accounting and Operations

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Director of Paid Social Media

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Sr. Marketing Program Manager

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VP of Demand Generation

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Sales Operations Manager

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Lead Backend (Java) Engineer

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Lead Nodejs Engineer

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Software Engineer Windows Application

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Search Engine Optimization (SEO) Manager

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Lead Product Designer

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Senior Software Engineer (Java)

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