Technical Support Engineer III, Bilingual

April 13

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Brain Corp

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Your robotics automation partner powering the most intelligent tools to create more productive workforces.

Robotics • Machine Learning • Indoor Navigation • Self-driving Vehicles • Automation

201 - 500

💰 $36M Series D on 2020-04

Description

• As a member of our Technical Support Team, the bilingual Technical Support Engineer III plays a pivotal role in ensuring the seamless operation of robots deployed in real-world applications. This involves leveraging data collected from the robots and accessible through cloud platforms to analyze events impacting customer operations, identify potential errors, and deliver effective solutions across both software and hardware domains. Utilizing this individual’s bilingual skills, this position also serves as the primary liaison between our Spanish-speaking customers and our engineering teams, advocating for customer needs and using feedback to drive ongoing product enhancements and innovations.

Requirements

• Bachelor’s degree in computer science or STEM related field • 5-7 years of experience working with customers in a technical field or customer service role • Experience in leading projects that positively impact both the company and customers, showcasing effective leadership and the ability to deliver favorable outcomes to all stakeholders • Fluent in the Spanish language, both written and verbal • Proficient in Linux • Experience creating data dashboards using tools as Tableau, Grafana, PowerBI, etc, integrating data from various data sources such as SQL and Big Query • Experience using Confluence and a Ticketing system such as Jira or Service Cloud • Possess the ability to understand complex software infrastructure and architecture • Exhibit strong analytical skills and the capacity to approach complex issues with a logical and methodical mindset • Demonstrate strong technical troubleshooting skills in resolving software and hardware issues • Demonstrate excellent communication skills with the ability to effectively articulate and communicate complicated technical issues to customers, peers and engineering teams • Collaborate effectively within small, cohesive teams to achieve common goals

Benefits

• Travel internationally to client sites, specifically to Mexico and Canada • Competitive salary based on experience • Health, dental, and vision insurance plans • 401(k) with matching • Flexible work hours and remote work options • Supportive and inclusive company culture