April 13
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• Respond to and resolve Galaxy customer inquiries via chat, email, or call session, within specified SLA windows • Troubleshoot and debug complex problems, collaborating with cross-functional pre- and post-sales teams to align internally, identify root causes, and implement solutions to ensure customer satisfaction • Escalate and manage escalated issues with Support Leadership team and Engineering to ensure positive outcomes for customers • Contribute to customer-facing self-serve knowledge base • Enthusiastically participate in ongoing personal learning including active participation in team training and development • Eagerness to learn and understand containerized environments to help support smooth deployments and orchestration of applications • Demonstrate strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues
• Hands-on experience in cloud technologies and SQL debugging • Proficiency in addressing cluster stability challenges • Extensive support experience in SaaS, expertise in cloud tech, big data, and security • Strong communication and time-management skills • Adaptability to fast-paced environments • Critical thinking and proactive problem-solving • Curiosity to learn and explore various technologies • Desire and ability to work cross-functionally in a customer-success-oriented company • Knowledge of Cloud technologies (AWS, Azure, GCP) • Experience with Big Data (Hadoop, Data Lakes, Spark) • Design and implementation experience of cloud architectures, leveraging AWS, Azure, or GCP services • Experience in maintaining stability, reliability, and performance of cloud-based systems or implementing best practices for monitoring, scaling, and optimization • Familiarity with Docker, Kubernetes, and Security protocols: LDAP, OAuth2.0, Authorization, SSL/TLS • Familiarity with languages like Java, Bash, Python, and SQL
• Joining a remote-first company • Opportunity to work with a global team • Named a Best Place to Work • Access to ongoing personal learning and development opportunities
Apply NowApril 13
April 13
1001 - 5000
🇺🇸 United States – Remote
💰 $225M Post-IPO Debt on 2014-08
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🗽 H1B Visa Sponsor