Senior Technical Support Engineer

April 10

Expeto™

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The world's leader in Enterprise Private Mobile Networking.

Managed LTE core network • Automation and Orchestration • Private networking over LTE • Security enablement over Tier 1 wireless • LTE Intranet

11 - 50

Description

• Provide dedicated customer support via email and customer portal requests • Perform real-time detection of abnormalities with NMS tools and log collectors • Troubleshoot customer system errors and complex technical problems • Log, track, respond, prioritize, and resolve issues • Participate in installation and deployment of Expeto Products and Services • Update support Wiki and knowledge base content

Requirements

• 6+ years of SaaS and Cloud software customer support experience • Strong Linux networking knowledge • Extensive Knowledge of REST API’s and basic browser debugging • Working knowledge of scripting (BASH, Python) • Experience with deploying and troubleshooting highly scalable systems • Exposure to Docker, Kubernetes is a plus • Understanding of Mobile Communication (4G/5G SA, LTE, IPX, RAN) • Network troubleshooting and enterprise platform experience • Telecommunications experience is beneficial • Excellent customer facing communication skills • Ability to multitask and flexibility for on-call rotations • Strong work ethic and a team player • Strong technical instinct when dealing with customer issues and escalations • Excited about expanding expertise and taking on new challenges

Benefits

• Work from anywhere policy • Robust package of health, vision, and dental benefits • Equity program participation • Emphasis on work-life balance