Senior Technical Support Engineer

April 9

Cribl

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Cribl, the Data Engine for IT and Security, empowers organizations to transform their data strategy.

501 - 1000

Description

• Develop a deep technical understanding of Cribl Stream and our other products. • Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, Email, online meetings, etc. • Research, diagnose, troubleshoot and identify solutions to resolve customer issues. • Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. • Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions. • Highly technical and collaborative team focused on high-quality software and customer satisfaction.

Requirements

• BS degree in Computer Science or similar degree, or equivalent work experience. • 5+ years' experience supporting enterprise customers or working hands-on with distributed systems. • Passionate about working on complex technical issues. • Expert-level troubleshooting & problem-solving skills, and critical thinking. • Excellent client-facing skills, excellent written and verbal communication skills. • Experience with Linux, AWS, Azure, and Networking. • Currently living in Canada or the United States. • Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies. • Regex and JS experience is a Plus

Benefits

• Health insurance • Dental insurance • Vision insurance • Short-term disability insurance • Life insurance • Paid holidays and paid time off • Fertility treatment benefit • 401(k) plan • Equity • Eligibility for company-wide bonus