Customer Success Manager ANZ (Remote)

April 9

canibuild

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We are a world-first, venture-backed, hyper-growth prop tech that is transforming the construction industry.

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💰 Series A on 2022-03

Description

• Lead seamless onboarding experiences for new customers, ensuring a smooth transition from sales to implementation. • Collaborate with cross-functional teams to ensure successful product integration and adoption. • Serve as primary point of contract for customers post-sale, fostering strong and lasting relationships. • Understand the customers' unique needs and goals, aligning our solutions to drive value and satisfaction. • Monitor and analyse key customer success metrics including churn rate, NPS, CSAT, time to value and adoption rate. • Collect, analyse and act upon customer feedback and suggestions to drive continuous improvement. • Utilise customer insights to influence product development and enhancements. • Cultivate strong relationships with customers, obtaining case studies, testimonials and reviews. • Leverage customer success stories to create compelling content that showcases canibuild's value proposition. • Lead and facilitate executive business reviews, customer health analysis and usage. • Educate customers on how to effectively use our platform and services, enabling them to submit tickets for issues, bugs and requests through Customer Support's ticketing system. • Collaborate with customers to understand their evolving needs and align our solutions to address those needs effectively. • Proactively identify and pursue cross-selling and upselling opportunities within the existing customer base. • Present and demonstrate the value of our marketplace, add-ons, upgrades, and other offerings to customers. • Negotiate terms, pricing and contracts to ensure successful deal closures. • Build and nurture strong, long-lasting relationships with key stakeholders within customer organisations.

Requirements

• Bachelor's degree • Previous experience in B2B Account Management, B2B Customer success or B2B Sales role • Experience working in a high growth tech start-up is a benefit • Outstanding written and verbal communication • Proven experience working to revenue or retention KPI’s • Experience managing accounts and developing long term customer relationships • An entrepreneurial mindset with the passion to make an impact in a fast-growing start-up. • Construction experience is a bonus but not a requirement. • Work schedule is 4:30 AM to 1:30 PM IST • Willing to work remotely full-time

Benefits

• Competitive salary package • Full-time remote work • Opportunities for career growth • A dynamic work environment • Employee Centric