Account Manager

April 8

ProArch

WebsiteLinkedInAll Job Openings

Consulting and technology- enabled by cloud, guided by data, fueled by apps, and secured by design.

Machine Learning • Digital IT Strategy • Big Data • Microsoft Solutions • Agile Transformation

201 - 500

Description

• ProArch is seeking an Account Manager who is customer-centric, ambitious, and adept at understanding and effectively communicating the value of IT services. This role requires a candidate with a strong background in sales, particularly in selling and servicing managed IT services, support services, security services, and data-related solutions. The ideal candidate will take a consultative approach, leveraging their expertise to guide clients toward solutions that align with their business objectives.

Requirements

• Bachelor’s degree in Business, IT, or a related field • Minimum of 3 years’ experience in sales or account management, with a focus on selling and servicing managed IT services, support services, security services, and data-related solutions • Strong understanding of IT services and solutions, with the ability to effectively communicate their value to clients • Excellent communication, negotiation, and presentation skills • Proven ability to manage complex sales cycles and address customer needs • Consultative approach to sales, with a focus on understanding and addressing client challenges • Previous experience in a technical sales or support role is preferred • Knowledge of CRM software and sales tools

Benefits

• Develop and nurture strong relationships with key accounts, prioritizing customer satisfaction and identifying opportunities for growth. • Gain a deep understanding of clients’ business goals and IT needs, with a focus on managed services, support services, security services, and data-related solutions. • Act as a trusted advisor to clients, providing strategic guidance on how technology can drive business outcomes. • Work closely with Strategic Account Executive to drive revenue growth within assigned accounts by identifying and capitalizing on upsell and cross-sell opportunities. • Collaborate with technical teams to craft and present tailored solutions that address client needs. • Manage the sales process for new business opportunities within existing accounts, ensuring a seamless customer experience. • Serve as an active member of the 'Transfer to Operations' when a Managed Solutions client is brought on. • Maintain accurate records of account activities and opportunities in CRM software. • Gather and relay client feedback to inform product and service enhancements. • Prepare detailed reports on account status, activity, and forecasts. • Run sales campaigns out of HubSpot.