Senior Customer Success Manager

February 17

Canvs AI

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Canvs AI is the easiest and most accurate Insights platform to understand open-ended text.

social media analysis • emotion measurement • language analytics • interpret emotions • data insights

11 - 50

Description

• Own responsibility for a designated book of strategic customer accounts to drive product adoption and commercial ownership of both expansion and renewals. • Promote product value and champion customer ROI for their desired use cases in order to help Canvs AI achieve its customer retention goals. • Act as a hands-on product expert and consultant to our most strategic customers to help them achieve their desired business results. • Provide Canvs AI product expertise & best practices across the following areas: qualitative analytics, market research, consumer insights and generative AI experimentation. • Manage proactive account review key assigned accounts as well as reactive assignments. • Nurture customers to become passionate champions for Canvs AI because of their satisfaction with our product, processes and people. • Collaborate with management to improve customer adoption, expansion and retention playbooks. • Collaborate with management to implement and administer customer success technology solutions to drive scale for the business. • Collaborate with key stakeholders at Canvs across multiple departments such as Sales, Product, Marketing and the Executive team • Strive to continuously improve skills and demonstrate a willingness to learn and establish best practices. • Assist in creating product educational materials for customers as needed. • Receive and react to customer feedback regarding our products & services offerings to provide solutions and improve the overall customer experience.

Requirements

• 5+ years of experience in the Media Insights, Market Research and/or Consumer Insights industries (strongly preferred) • 4+ years in a customer-facing, customer success or account management role in a B2B SaaS company (preferred) • Experience in guiding customers of B2B SaaS solutions through adoption, expansion and renewal (highly valued) • Exceptional ability to foster positive business relationships & communicate business value with executives and end users • Exceptional communication skills to drive results and motivate colleagues and customers alike • Desire to be a critical impact player and connect your work to company results • Takes complete ownership of work; pride in every detail; strategic and a critical thinker • High emotional intelligence with ability to demonstrate empathy and compassion for our customers’ problems • A technical inclination and ability to gain an in-depth understanding of the Canvs AI product suite • A thirst for knowledge and growth in a dynamic, emerging company environment • The adaptability to react quickly and meet customer and market needs • Strong organizational and time management abilities

Benefits

• Salary Range: Commiserate with role and title, base + variable bonus • Tremendous opportunity for career growth • Strong culture and commitment to values • Flexibility via a fully distributed company (Work From Anywhere!) • Generous health benefits • Unlimited paid vacation • Summer Fridays • Monthly (at a minimum) virtual team-building events