Canvs AI is an emotion and behavior insights platform that understands how consumers feel, why they feel that way, and the business impact those feelings and behaviors create for brands through analyzing digital conversations, such as open ended text prompts in surveys, online product reviews, or from social comments on Twitter, Facebook, Instagram and YouTube.  Canvs' patented AI and machine learning SaaS platform and APIs is possibly the largest ontology built to understand how people speak in a modern world, using the various ways that people communicate digitally, including emojis and slang, and works hard to understand misspellings and group topics in smarter ways than simple word clusters.   Canvs is utilized by major media firms, fortune 5000 companies and research and marketing agencies to get closer to the consumer to help validate business decisions and understand how content is performing.

Canvs AI

Customer Support

Provide technical support and implement Canvs AI for clients to enhance empathy.

• Respond to reports of client issues, troubleshooting & escalating to engineering team/tracking when necessary
• Facilitate communication between Product/Engineering & CSMs about live issues affecting clients, and their status/resolutions
• Act as product and use case expert, providing training / coaching support to new users as well as Sales and Customer Success team members.
• Work with and coach junior-level support staff on product knowledge and communication with Users
• Provide support for product team, including organizing feedback and QA/testing for releases
• Manage help articles and Canvs’ knowledgebase to help easily track relatable issues and optimize support documentation and processes
• Develop and maintain a deep understanding of customer requirements to help increase customer retention and satisfaction
• Collaborate closely with the sales and CSM team to act as a trusted advisor to customers and align on product offerings with their specific requirements and needs in mind.

Product Support Specialist

Sales

Manage and scale sales team processes to drive client deals efficiently.

• Implement sales strategies to support business objectives for lead generation, consumer awareness and client communications based on market research and competitor analysis
• Ability to balance individual quota, and team quota
• Accurately forecast and develop business plans that strategically build revenue within all verticals and products
• Provide and share key learnings and best practices with team members
• Identify, prospect and drive outbound calling and sourcing of new clients and opportunities as well as respond to inbound inquiries
• Work collaboratively with cross-functional teams to drive revenue growth within new and existing clients
• Meet and exceed both personal and team revenue objectives

Director of Sales

Account Manager

• Serve as the company’s commercial lead and owner on managing and successfully renewing our most sophisticated and complex existing customer accounts within a named book of business
• Identify, pursue, and expand revenue by navigating cross-functional, cross-sell opportunities to maximize growth and scale revenue with each existing customer within a named book of business against a defined growth target
• Liaise with our most senior level customer decision makers and budget holders (VP+, C-level) commercial stakeholders and leaders to build relationships as a trusted advisor
• Travel up to 3-4x per year to attend industry-relevant events and conferences relevant to our target audience

Director of Account Management

Customer Success Manager

• Customer Value
• Promote product value and champion customer ROI for their desired use cases
• Act as a hands-on product expert and consultant to our customers
• Nurture customers to become passionate champions for Canvs AI
• Collaborate with key stakeholders at Canvs
• Strive to continuously improve and establish best practices
• Assist in creating product educational materials for customers
• Receive and react to customer feedback regarding our products & services offerings

Data Scientist

• Lead, manage, and inspire a team of data science engineers
• Help drive a data-first culture where data is leveraged in decision-making
• Hire, mentor, and grow a world-class data team
• Understand business and technical requirements and set priorities
• Communicate Data Team goals, priorities, timelines, and obstacles to execs and other stakeholders
• Directly contribute to team goals with 50-75% hands-on involvement
• Develop and codify processes and best practices for modeling, testing, and analytics
• Collaborate with the team and CTO to define and direct the technical strategy for the data science ecosystem
• Effectively balance short-term delivery with long-term direction and value

Remote Jobs at Canvs AI

Canvs AI

Product Support Specialist

Canvs AI

Director of Sales

Canvs AI

Director of Account Management

Canvs AI

Customer Success Manager

Canvs AI

Director, Data Science

Canvs AI