Customer Support Associate (Contract)

March 20

Captiv8

WebsiteLinkedInAll Job Openings

Combining data, influencer strategy, & social insights for impactful and measurable brand storytelling.

SaaS • Social Media • Marketing • Influencer Marketing • Advertising

51 - 200

Description

• Providing customer support for platform assistance • Troubleshooting technical issues • Collaborating with internal teams • Enhancing customer experience by collecting feedback and improving processes • Staying updated on new features

Requirements

• 2-4 years of experience in a customer-facing position within a SaaS company • Proven experience in troubleshooting technical issues within a SaaS platform • Excellent communication skills • Strong attention to detail • Adaptability and resourcefulness • Basic problem-solving abilities • Experience with Influencer Marketing/Digital Media a plus but not required

Benefits

• Working with top Fortune brands like Verizon, Walmart, Ford, Amazon, Kraft Heinz • Full stack of data-driven products and services • Streamlined branded content creation and measurement • Partnered with credible institutions such as Social+Capital, Subtraction Capital, Launch Fund, and many others