Solutions Engineer

April 12

Cars.com

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Driving the future of automotive retail.

Digital Marketing • Automotive Online Advertising • Automotive Industry • Mobile Marketing • Automotive Online Marketplace

1001 - 5000

Description

• Intake technical product support requests from customers through various channels • Resolve customer inquiries related to services or technology • Troubleshoot complex product-related issues • Provide quality service to customers • Stay aligned with internal knowledge sharing and training processes • Educate customers on product features or additional services • Support data maintenance and hygiene • Be a steward of customer solutions by communicating improvement opportunities

Requirements

• High School Diploma (or equivalent experience) • One (1) year of customer service or call center experience • Experience with Salesforce, Wordpress and/or Slack a plus • Experience in a support or service role within the Automotive, SaaS, or MarTech industries a plus • Ability to handle a high volume of support inquiries with professionalism • Ability to recognize and resolve problems effectively • Ability to present information clearly • Familiar with internet browsers, phone lines, and emails • Ability to develop rapport with customers and colleagues • Ability to multi-task and use time effectively • Ability to embrace change and adapt in a fast-paced industry • willingness to work defined shifts, including weekends or later shifts as assigned

Benefits

• Quality of pay • Benefits • Work-life balance • Top 20% in employee wellbeing • Obsessive about the employee experience • Best Company to Work For in 2024 by U.S. News & World Report