Technical Account Manager

April 11

Wpromote

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We Turn Challengers Into Champions

Paid Search & Media • Creative Services • SEO • Earned Social • Content Marketing

201 - 500

Description

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions • Conducting internal and external meetings and presentations to share ideas and findings from Discovery/requirements gathering sessions • Performing requirements analysis and responsible for advising the customer on their digital roadmap • Documenting and communicating the results of your efforts through Monday.com tasks, Gantt charts, project plans, weekly status reports, and internal JIRA tickets • Effectively communicating your insights and plans to cross-functional team members and management • Gathering critical information from meetings with various stakeholders and producing useful reports, such as status reports/dashboards, technical diagrams, business workflows, budget burndowns, etc. • Working closely with clients, developers, client-side project managers, and account managers • Prioritizing initiatives and ensuring solutions meet business needs and requirements • Managing competing resources and monitoring deliverables and ensuring timely completion of projects

Requirements

• 2-4 years of experience in a professional services environment, with agency experience strongly preferred • Familiarity with programming languages, technical analysis, system configuration, etc. and web/eCommerce/CMS experience • Exceptional analytical and conceptual thinking skills • The ability to influence stakeholders and work closely with them to determine acceptable solutions • Excellent documentation skills • Experience effectively managing 5-to-6-figure project budgets • Strong EQ (empathy), conscientiousness, and professionalism • The ability to create detailed reports and presentations and communicate the information effectively to non-technical audiences • Competency in Google Workspace and Microsoft applications including Word, Excel, and Outlook • A track record of following through on commitments • Excellent planning, organizational, and time management skills • A bachelor’s degree in business, technology, or related field • Experience with Google Analytics and PPM tools (ie. Asana, JIRA, etc) is a plus

Benefits

• Half-day Fridays year round • Unlimited PTO • Extended Holiday break (Winter) • Flexible schedules • Work from anywhere options* • 100% paid parental leave • 401(k) matching • Medical, Dental, Vision, Life, Pet Insurance • Sponsored life insurance • Short Term Disability insurance and additional voluntary insurance • Annual Class Pass credits and more!