Technical Support Specialist (West Coast)

April 17

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Cerbo EHR

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EHR + Practice Management + Patient Portal as innovative as you are!

Direct Pay • Functional Medicine • Concierge • Custom Forms • Patient Portal

11 - 50

Description

• Providing customer support via phone, email, and ticketing system • Resolving customer issues and fulfilling service desk requests • Conducting screen-sharing calls to troubleshoot issues • Writing and updating help articles as needed • Building custom forms/questionnaires using HTML/CSS/PHP

Requirements

• Solution-oriented; passion for creative problem solving • Ability to understand, synthesize, and translate between complex business problems and technical concepts • Exceptional written and oral communication skills • Detail-oriented and adopt a process-oriented mindset

Benefits

• Competitive compensation based on experience • Health, dental, and vision benefits • 401(k) with matching company contribution • Short-term disability & long-term disability insurance • Paid Time Off policy • Full suite of remote working tools and processes