Customer Support Advisor, French, English

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

💵 €20k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Handle inbound and outbound calls and emails from potential customers • Answer queries about the client, launch timelines, booking go-live dates, routes, onboard facilities, accessibility, and pet travel processes • Direct customers to the website for booking details, pricing updates, future availability, and official announcements • Collect client details under GDPR, including name, email, phone number, and nature of enquiry • Act as first contact point for B2B and freight-related enquiries • Capture B2B lead information, including company name, contact name, email, phone number, and enquiry details • Manage multiple customer interactions in a fast-paced environment • Ensure inbound contacts are answered in line with SLA targets • Stay informed about service promotions, company requirements, and offering changes • Maintain quality standards across communication channels • Work toward individual and team KPIs • Build positive relationships with customers and internal departments • Remain up to date on systems, processes, and service developments • Suggest areas for improvement

🎯 Requirements

• Excellent verbal and written communication skills in both French and English • Commitment to meeting and exceeding KPIs, including response time, resolution time, customer satisfaction scores, and call handling metrics • Passion for outstanding customer service, with a patient and empathetic approach • Ability to work effectively in a collaborative team environment • Strong analytical and problem-solving skills • Ability to think critically and provide effective solutions under pressure • Comfortable working in a fast-paced, evolving environment • Open to learning new technologies and processes • Availability for Monday to Sunday rotation between 08:00–21:30, including Bank Holidays • Full-time, 40 hours weekly

🏖️ Benefits

• €20 Monthly Internet Allowance • €10.46 Meal Allowance per working day • Equipment provided • Home office allowance • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility