The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. 

Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. 

Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. 

The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. 

Chattermill is a private company headquartered in London, UK.

Chattermill

Customer Success & Support

At Chattermill, we build a platform that helps customer-centric brands like Uber, Amazon, Wise, JustEat, Booking, HelloFresh etc. to continuously delight their customers by staying ahead of millions of feedback data they are getting across a number of channels - from surveys, reviews, social media, support conversations, etc. We are leveraging the latest NLP and LLMs tech to make sense of what their customers are saying - and combine it with analytics and visualisation to deliver proactive, context-rich insights on what to do. We are looking for a talented and enthusiastic Onboarding and Customer Support Specialist to join our team, dedicated to delivering a seamless onboarding experience for customers, ensuring their satisfaction and ongoing support. As a member of our Customer Success team, you'll collaborate closely with revenue teams and technical departments. This role offers an excellent chance to broaden your knowledge and expertise across the entire customer journey.

What you’ll do as an Onboarding and Customer Support Specialist:
• Develop and maintain positive relationships with clients while championing Chattermill's passion for customer care
• Maintain an excellent CSAT score while aiming to resolve issues in a timely manner
• Respond to inbound inquiries and troubleshoot technical issues raised through Intercom and via screen share
• Identify themes or recurrences in customer issues and escalate upward while making suggestions to proactively improve the platform
• Take initiative to create systems, processes, and engaging content to give clients the autonomy to resolve issues and reduce reactive activity within the team - build on current customer success programmes & automation
• Monitor key engagement metrics
• Work as part of our fantastic Customer Success Team to ensure our clients get the most out of the Chattermill platform
• Own the customer relationship during the onboarding process ensuring all customers are onboarded in a seamless, timely manner with high satisfaction
• Manage the onboarding process; adopting an agile approach in addition to delivering consistent improvements and feedback.
• Become an expert in Chattermill's technology and the possibilities it opens up for our clients
• Develop and maintain strong relationships with clients and users from an operational to executive level
• Teach users how to use the Chattermill platform to an advanced level, providing training and support to ensure they maximise the platform's capabilities

Onboarding and Customer Support Specialist

Solutions Engineer

Responsible for working on technical aspects of the Chattermill sales cycle. You will support Chattermill’s Revenue team in delivering technical trial /proof-of-concept environments, specifically by ensuring that data from prospects is set up seamlessly in the Chattermill platform, including integrating with APIs. Provide technical assistance needed for product implementation of a Chattermill trial implementation. This includes data acquisition, ETL, data modeling, and BI creation (reports and dashboards). Python and SQL required. Work closely with our Machine Learning Operations team to help build custom AI / NLP solutions You will also support Chattermill’s Revenue team in delivering demonstration environments. Provide feedback to the product, engineering, and operations teams at Chattermill. Work to streamline and develop automated processes for all data-related operations across Chattermill’s Revenue function

Remote Jobs at Chattermill

Chattermill

Onboarding and Customer Support Specialist

Chattermill

Sales Engineer

Chattermill