Experience Led Growth Consultant

March 27

Chattermill

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The Home of Unified Customer Intelligence

Net Promoter Score • Customer Experience • Text Analytics • Natural Language Processing • AI

51 - 200

💰 $26M Series B on 2022-12

Description

• As a Experience Led Growth Consultant at Chattermill in our Insights & Strategy team, you’ll work closely with our Co-Founder and external partners to drive transformational experience-led growth for our users. This is a new role to our team as we find increasing demand for experience-led growth services for new and existing users. • What you'll be doing: - Drive transformational experience-led growth results: collaborate with the wider team to delivery impactful solutions for our clients, finding measurable improvements for their business - Identifying expansion opportunities: analyse customer data to identify accounts with high potential for XLG updates. Partner with our Commercial teams to develop compelling proposals for expanded services - Proactive churn prevention: conduct Use Case Health Assessments to identify potential risks early and implement strategies to prevent churn - Experience Led Growth Subject Matter Expert * Develop Use Case architecture | mapping the flow of relevant data for our users * Deploy XLG Use Cases | assisting design of new surveys, dashboard creation and workflows for successful delivery * Upskills Users | creation and delivery of material to educate our clients - Impact Measurement & Communication | develop methods measuring the tangible benefits XLG delivers to our users - Internal Upskilling | champion the XLG approach to our team

Requirements

• Proven experience in project management methodologies • Proven experience in building strong relationships with clients • Strong analytical, communication, and problem-solving skills • Ability to work independently and collaboratively in a fast-paced environment • Understanding of user lifecycle, behavior analysis and personalization • Knowledge of user research and survey methodologies • Previous experience with SaaS, subscription-based business models, and B2B customer success programs

Benefits

• Monthly Health & Wellness budget, increasing with length of service • Annual Learning and Development budget • Flexible working in a choice-first environment - we trust the way you want to work • WFH Equipment (let us know what you need, and we’ll get it for you!) • 25 Holiday Days + your local bank holidays, plus an extra day for every year of service • Your birthday off • Paid sick leave • Enhanced Family Leave - (UK Only) • Optional healthcare plan • The ability to share in the company’s success through options • Perks including discounts on cinema tickets, utilities and more • Annual Chattermill summits plus regular socials throughout the year • If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace