Customer Success Specialist - Ora

April 27

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ChiroTouch logo

ChiroTouch

ChiroTouch is the cloud standard in chiropractic software and the only completely integrated EHR software

Chiropractic Software

51 - 200

💰 Private Equity Round on 2017-07

Description

• Provide technical support to customers via various channels, including phone, email, and chat • Troubleshoot and resolve technical issues related to Ora’s products or services • Communicate technical information in a clear and understandable manner to non-technical customers • Ensure timely and accurate updates to customers regarding the status of their technical issues • Proactively identify opportunities to improve processes and enhance the overall customer support experience • Consistently using active listening skills with a focus on capturing client needs and urgency • Replicating issues reported by clients and working with Product and Development teams to deliver solutions • Documenting actions taken on support incidents and logging resolutions in a clear and concise manner • On occasion, a willingness to travel to tradeshows or events

Requirements

• Bachelor’s degree • 5-8 years of experience in Human Resources • 1-3 years minimum in a Supervisory/Management role within Human Resources • HRIS system experience • Experience with Professional Development Plans

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service

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