Analyst, Trust & Safety Operations

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Cint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

💼 Consulting

📣 Marketing

💰 Venture Round on 2016-01

Consulting • Marketing • Market Research

Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.

📋 Description

• Communicate and liaise with different departments to handle incoming requests and quality escalations • Prepare reports and share insights into quality findings as part of quality investigations • Drive and/or participate in quality programs related to suppliers, clients, and other stakeholders • Proactively monitor and track internal data and statistics to identify and troubleshoot unusual spikes or dips in traffic at supplier, client, and/or user level • Share inputs toward development of new tools and products • Regularly update product and internal documentation • Explore avenues, plan, and ideate to improve the overall quality function

🎯 Requirements

• 2–3 years’ minimum experience in the Market Research service industry preferred • Enterprising, curious, and enthusiastic to learn new tools and processes • Ability to spot patterns and irregularities within data sets of different sizes • Highly organized and proactive, able to track and progress multiple tasks in a fast-paced environment • Commercial mindset to understand the impact of actions • Team player able to communicate clearly and build strong, trustworthy stakeholder relationships • Proficiency in written and oral English communication • Tech-savvy with proficiency in MS Office products • Expertise in Excel VLOOKUPs • Expertise in pivot tables with filtering and formulas • Experience with de-duplication checks • Experience handling Market Research data checks and validation • Ability to manipulate large files • Ability to provide clear, concise feedback on data findings • Ability to suggest needed improvements • Knowledge of sampling criteria and panel handling is advantageous