Founder's Office Support – Operations Associate

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Firmable

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Firmable is an AI-native B2B sales platform that provides company and contact data, prospect list building, automated buying-signal monitoring, and CRM enrichment. It uses LLMs and agentic AI to assemble and refresh data across hundreds of sources, surface high-intent accounts (role changes, funding, search intent, technology adoption, vertical signals), and generate CRM tasks to guide timely outreach. Firmable integrates with major CRMs (HubSpot, Salesforce, Dynamics, Pipedrive), browser extensions, and other tools, and is positioned as an alternative to legacy data providers like ZoomInfo and Apollo, targeting sales leaders, account executives, SDRs, revenue operations, marketing, and recruiters. The product is offered as a SaaS with terms aimed at smaller and mid-market teams (no enterprise-only contracts or auto-renew traps) and is used by 1,300+ businesses.

📋 Description

• Provide hands-on support to Firmable's Melbourne-based co-founder and CTO • Manage the co-founder’s diary and meetings across AU and India time zones • Prepare briefing notes, decks, documents, and meeting materials using AI tools • Book flights, accommodation, restaurants, and hospitality for leadership and visiting team members • Coordinate gift vouchers, recognition items, and team gifts • Act as the local coordinator and on-the-ground point of contact for the India team • Coordinate office visits, team events, offsites, catering, and local logistics • Liaise with vendors and service providers in India • Manage new-hire equipment setup, returns, repairs, and redeployment • Coordinate new-starter onboarding logistics, welcome activities, equipment, and Day 1 readiness • Support the People Lead with data entry, leave tracking, and onboarding tasks • Complete forms, uploads, and paperwork for senior-leader review or signature • Coordinate India payroll inputs and follow-ups with VentureEasy and Razorpay • Provide ad hoc administrative support as needed

🎯 Requirements

• 1–2 years of experience in an EA, administration, operations coordinator, or similar role • Previous experience working in a fully remote role • Strong written and verbal English • Excellent organisation, follow-through, and attention to detail • Discretion with confidential information • Default proficiency using AI tools such as ChatGPT, Claude, Gemini, or similar for document drafting, meeting preparation, research, and workflow automation • Prior experience coordinating across Australian and India time zones highly valued • Experience supporting a founder or C-level executive in a scale-up highly valued • Familiarity with HRIS, payroll platforms, or operations tools highly valued • Startup or scaleup background highly valued

🏖️ Benefits

• Fully remote work • Scope to grow into people operations over time • Direct line to founders • Real proximity to leadership decision-making • Two-country scope across AU and India operations • Career growth based on output, not tenure