Circit
Circit is a PSD2/Open Banking regulated platform built to automate audit confirmations and verify transactions at source
11 - 50
Customer Success Manager, UK
April 8
Circit
Circit is a PSD2/Open Banking regulated platform built to automate audit confirmations and verify transactions at source
11 - 50
Description
• Develop strong relationships with existing UK customers to retain existing business and maximize net revenue retention through upsell opportunities • Have responsibility for onboarding accounts, driving adoption to achieve perceived impact, managing account usage, and limiting churn • Build relationships within each account, identifying key decision makers and champions, engaging for testimonial programs, and developing sales strategy on identified growth opportunities to close deals • Develop a deep understanding of our product to enable you to demo, train and communicate opportunities created by new features to retain and grow accounts • Ensure that monthly and quarterly revenue targets are met • Develop training, communication and sales collateral with support from the marketing team • Manage customers on a proactive basis throughout the year with business reviews and communication programs ensuring their satisfaction with the product • Monitor and improve the health of all existing accounts, ensuring maintenance of key KPIs and objectives
Requirements
• Minimum 3 years’ experience in a high-volume SaaS organization • Exceptional communication skills and relationship building skills • Experience with CRM tools and the Microsoft Office suite • Proven ability to identify and close deals • Experience with managing an existing book of business • An interest or experience in Fintech/Financial Services would be a bonus
Benefits
• A small team with a friendly environment that promotes autonomy for you to self-manage your time • Remote working and flexible working hours • Great opportunity for career progression with hands-on experience • Freedom of expression is encouraged
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