Customer Support Agent (HCF Global)

April 25

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💰 $30M Series C on 2022-02

Description

• We are looking for customer-centric individuals to service our marketplace with empathy and judgment. • You own your customer's issues and provide the best solutions and service by moving as fast as possible. • You go out of your way to make sure the customer is taken care of. • You exhibit the highest standards of customer service and are the customer's first point of contact. • You are a problem solver and solution-driven. • You think on your feet, take initiative, and know when to escalate situations. • You work independently and thrive in fast-paced environments. • Process customer contact and deliver prompt solutions through phone, chat, and email • Communicate and collaborate with different departments • Investigate, research, and resolve customer issues • Handle tough and dissatisfied customers politely and professionally • Track and follow up on all customer requests in a timely manner • Manage conflicting priorities • Provide outstanding and exceptional customer service • Must have weekend availability

Requirements

• Minimum 20Mbps wired internet connection • CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher) • RAM: minimum 16GB or higher • Boot Drive: using SSD • Wired headset • Quiet working environment • Steady power and internet

Benefits

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers. • Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person. • Personal and professional development opportunities. If you're interested in developing a particular skill or learning more about a particular part of the business, we'll give you the opportunity to learn