Customer Support Specialist

April 24

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Truework

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Verify income and employment for any applicant, all on the Truework platform.

51 - 200

Description

• Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 50-60 daily tickets while meeting SLAs • Troubleshoot complex technical issues, providing clear solutions to customers • Engage in proactive customer outreach initiatives to minimize recurring issues • Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards • Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support Truework platform users • Escalate ambiguous issues to the appropriate teams for resolution • Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks

Requirements

• Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment • Dedicated to delivering a world-class customer experience • Hold yourself to the highest standards when it comes to organization and efficiency • Thrive in a fast-paced, collaborative environment • Resilient and known for remaining calm in high-pressure situations • Excellent verbal and written communication • Highly disciplined and can juggle multiple moving pieces and details at once • Adaptability and motivation with a strong work ethic • Prioritize security in personal and professional lives. Handle sensitive personal data with security as a top priority

Benefits

• Employer-sponsored insurance options for Medical, Dental and Vision • Life insurance, STD, LTD • Paid parental leave • 401(k) through Guideline • Equity options • TruePerks • Commuter, FSA, HSA, and dependent FSA accounts all available