Customer Support Representative - (Remote in Spain)

April 10

CloudTalk

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Calling software for scaling businesses. #15 in G2's Top 100 Best Software Awards.

201 - 500

Description

• Welcome to the frontline of customer care excellence! As a vital member of our Customer Support L1 team, you'll be the hero our clients turn to for answers about our cutting-edge CloudTalk app. • If you thrive in a fast-paced, international environment or want to get your foot in the door of a tech global company - you’ve come to the right place! • This is an entry-level role so don't worry, we'll equip you with all the tools and support you need to succeed! • Provide technical support through chat and email to existing and new clients • Build and maintain a great relationship with customers • Communicate with clients from various backgrounds, nationalities, and cultures • Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients • Represent CloudTalk proudly and professionally

Requirements

• You are fluent in English and Spanish • You are a team player, willing to jump in to help your colleagues • You have some basic tech understanding • You have a learning mindset, eager to study and learn more about our technology and product • You are a self-starter and can take ownership of your own work • You have great communication skills

Benefits

• Unlimited Paid Time Off • Base Salary 1300-1400EUR gross/month + up to 400EUR gross/month bonus • Community: Step into a vibrant, global community of CloudTalkers. Check our Life at CloudTalk on Instagram 😀 • Growth: Seize the opportunity for personal and professional growth with our training programs and a clear path to advancement within our Support team and beyond—whether it's into Product or Customer Success roles. • International Network: Expand your horizons as you work with customers and tech companies from across the globe, from Europe to Asia and the Americas. • CloudPerk - annual budget towards development, health and well-being • Referral bonus up to 5000 EUR • Company Stocks • Coaching sessions with our resident communications advisor • Leaders Academy • Virtual & physical team buildings