Enterprise Account Manager

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🔥 9 minutes ago

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CoVet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

Artificial Intelligence • Healthcare Insurance • Veterinary

CoVet is the most powerful veterinary AI copilot in the world, designed specifically for veterinarians to simplify their administrative tasks and documentation. With features such as automated record-keeping and client history summaries, CoVet helps vets save time and reduce administrative burnout, allowing them to focus more on patient care. This innovative tool is created by veterinarians for veterinarians, aiming to enhance efficiency and improve overall work-life balance for veterinary professionals.

📋 Description

• Support enterprise rollouts by coordinating tasks, tracking progress, and assisting with client communications. • Drive customer engagement activities such as check-in emails, scheduling QBRs, and preparing usage summaries. • Assist Enterprise Accounts, Lead in maintaining strong relationships with enterprise clients by supporting follow-ups, documentation, and day-to-day tasks. • Help prepare materials and insights for strategic account planning sessions and customer check-ins. • Support implementation efforts by helping track milestones, gather customer information, and ensure internal alignment. • Assist in creating and maintaining implementation timelines and checklists to ensure on-time delivery. • Help facilitate customer onboarding by scheduling training sessions, sending welcome materials, and ensuring completion of early adoption tasks. • Assist with onboarding and adoption tracking to help enterprise clients get the most from the platform. • Identify opportunities to increase adoption within your accounts, using a mix of strategy, creativity, and practical insight. • Manage and organize account activity within HubSpot to ensure seamless support for Enterprise clients. • Monitor implementation tasks and flag any risks or blockers to the appropriate team members. • Serve as a helpful point of contact for enterprise customers, escalating questions and issues to the appropriate team members. • As part of a growing team, responsibilities may occasionally extend beyond those listed above to support CoVet’s broader goals.

🎯 Requirements

• Account executive/management experience, preferably in the veterinary industry or a related field. • Proven track record of hitting KPIs and monthly targets. • Strong organizational and execution skills, with the ability to manage complex deployments. • Demonstrated ability to guide clients through implementation and adoption. • Excellent communication and stakeholder management skills. • Fluency in English is required, with French and/or German considered a strong asset. • Proficiency in CRM tools (e.g., HubSpot) and project management platforms.

🏖️ Benefits

• Remote-first culture with flexible working arrangements