Collections & Customer Support Specialist

Job not on LinkedIn

🔥 49 minutes ago

🇵🇭 Philippines – Remote

💵 $1.3k - $2.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coconut Careers

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Coconut Careers is a remote staffing and talent-matching company that connects businesses with vetted global professionals for roles such as executive assistants, digital marketers, sales reps, accounting assistants, and developers. They offer two hiring models — Managed Talent (monthly subscription where Coconut handles sourcing, vetting, payroll, compliance, and ongoing support) and Direct Hire (one-time flat fee) — and promote a free 40-hour trial to test fit. The company emphasizes rigorous vetting, curated matches, and support for employers scaling remote teams; their site lists 100K+ verified profiles and 600+ client companies and shows tools like salary calculator and job description generator.

📋 Description

• Review invoices and customer contacts in Upflow • Follow Upflow’s automated email cadence and conduct persistent collection calls • Answer inbound customer support inquiries • Help resolve basic account-access and product issues • Screen and prioritize support tickets • Assign or escalate tickets to the appropriate customer success representative • Conduct payment conversations with a customer-retention focus • Explore payment options beyond overdue-payment reminders

🎯 Requirements

• Work accounts receivable collections: review invoices and customer contacts in Upflow, follow automated email cadence, and make persistent collection calls • Handle initial customer support: answer inbound inquiries, assist with basic account-access or product issues, screen and prioritize tickets, and assign or escalate them to the appropriate customer success representative • Approach payment conversations with customer retention in mind, exploring options rather than relying only on overdue-payment reminders • Some sales experience is good to have • Experience with Upflow or a similar AR system is good to have • Persistent and comfortable making collection calls • Technically self-sufficient and able to troubleshoot basic issues while working remotely • Customer-focused, with flexible problem-solving in payment conversations • Experience with Upflow (AR), Nutshell (CRM), Freshdesk (support tickets), and MS Suite (Outlook and Teams) • English resume and CEFR English proficiency level required for the application • Full-time availability, 40 hours/week • Availability during PDT business hours • Must complete a Coconut VA profile, one-minute introduction video, and application instructions

🏖️ Benefits

• Competitive Salary • 13th Month Pay • 12 days of PTO • 12 paid US holidays • Maternity & Paternity Leave • Comprehensive Healthcare • Life Insurance • Mental Health Support • Milestone Gifts & Birthday Treats • Island getaways, virtual town halls, and regional meetups • Supportive professional network for learning, growth, and connection