Customer Service Officer

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Respond to inbound customer calls in a timely and professional manner, aiming for one-touch resolution • Handle customer disputes and complaints according to company values, terms and conditions, and escalation procedures • Implement client retention strategies to maximise long-term customer satisfaction and loyalty • Meet and exceed KPIs including average handling time, first contact resolution, quality scores, and customer satisfaction (CSAT) • Escalate complex enquiries and follow up to ensure timely resolution • Share feedback and participate in team meetings and training sessions • Maintain relationships with clinic, client, and internal support teams • Communicate professionally with customers and colleagues • Collaborate with colleagues and managers to share knowledge and support team goals

🎯 Requirements

• Previous customer service experience, ideally in a call centre or voice support environment • Excellent verbal communication and active listening skills • Strong problem-solving abilities with a solution-focused mindset and empathy for customers • Proficiency with CRM systems and telephony platforms • Comfortable working remotely with effective time management and a reliable home working environment • Reliable broadband connectivity • Ability to multitask, maintain attention to detail, and handle numerical information accurately • Experience in customer retention or subscription management is desirable • Positive attitude towards continuous improvement • Willingness to work early mornings, evenings, or weekend shifts depending on customer demand

🏖️ Benefits

• Learning opportunities, mentoring, and support • Team-building experiences and company-wide celebrations • Wellness programs • World-class office spaces • Continuous learning and development • Vibrant and inclusive culture • Opportunities to work with global brands and international clients