Technical Support Specialist

April 19

Coda Payments

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We are the platform of choice for taking life's digital experiences over the top.

Payments • Mobile Games • Digital Content • FinTech

501 - 1000

💰 $690M Secondary Market on 2022-04

Description

• Provide high-quality technical support on Coda's platform to our users, in-house developers, and partners across the globe through various communication channels • Monitor, handle, and resolve technical and functional queries from key stakeholders across all regions and geographical locations • Managing multiple cases at one time • Assist internal and external stakeholders in QA testing • Identifying issues and escalating them to proper key stakeholders

Requirements

• 1+ years of technical support experience, preferably in the payments, e-commerce, fintech, or gaming industry • Diploma/Degree in Computer Science or Information Technology or related certificate • Good written and verbal communication • Flexible to changes and has a sense of urgency • Attention to detail, good problem-solving skills, and time management skills • Basic understanding of programming languages • Willing to work in shifts including evenings and midnight, weekends, and public holidays • Good understanding of monitoring tools (Granafa, Kibana) and ITSM tools (JiraSM, OpsGenie)

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service