Staff User Researcher (Platform)

April 26

Coinbase

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We're building an open financial system for the world.

Digital Currency • Software • Payment Processing • Bitcoin • Technology

1001 - 5000

💰 $21.4M Post-IPO Equity on 2022-11

Description

• Leading the UX Research function for our Platform Product Group, working in close partnership with the Design and Product teams - from large foundational and generative projects to evaluative, tactical, and investigative quick wins • Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed • Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions • Partner with other researchers on larger strategic research initiatives and internal team processes • Craft research reports to clearly communicate your findings and make impactful design and product recommendations for the team

Requirements

• 7+ years of user research experience, preferably with some experience in a lead role or primary point of contact for a large product area with many stakeholders • Experience scaling UXR so that a variety of stakeholders can conduct effective and valuable research under your guidance • Experience in Design Systems UXR • Working knowledge of general research principles (experimental design, bias, confounds, etc.) and UX research principles (usability testing, design thinking, etc.) • Provides both confident team leadership and patient guidance to a range of stakeholder levels, including guiding designers and PMs through their own research • Easily communicates complex concepts, with the ability to influence strategy and decision making • Can successfully manage project prioritization and multiple stakeholder relationships independently • Experience with both moderated & unmoderated testing • Collaborative attitude, team mentality, and humility • A learner’s mindset, seeing feedback as a chance to grow • Interest in crypto or financial products

Benefits

• target bonus + target equity + benefits (including medical, dental, vision and 401(k))