Customer Support Representative - East Coast Hours

March 28

COMPLY

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At COMPLY, we pride ourselves on being the champion for compliance professionals$1. .$1

201 - 500

Description

• Act as a liaison between Technical Support and Product Teams • Manage client account activation implementations • Gather customer feedback to improve processes • Investigate and troubleshoot to resolve issues • Prioritize incoming customer support cases • Collaborate with Technical Support and Product Development teams • Manage multiple projects simultaneously

Requirements

• Open to working multiple East Coast hour shifts • Bachelor’s Degree with 0-3 years of work experience • Major in Accounting, Finance or Economics is a plus • Excellent customer-facing and communication skills • Ability to analyze and interpret data accurately • Exceptional organizational and time management skills • Superior troubleshooting skills • Ability to prioritize multiple projects • Previous experience in a customer support role is a plus • Experience with Salesforce.com, SaaS technology, MS Office, and software support is a plus

Benefits

• Comprehensive benefits • Unlimited PTO • Paid bonding leave • 100% remote work flexibility with a WFH stipend