Bilingual Customer Service Associate (Spanish/Portuguese)

March 28

First Help Financial

WebsiteLinkedInAll Job Openings

We provide auto loans to the underserved and care for our customers and partners with exceptional service.

Indirect Auto Finance • Specialty Finance • Financial Services • Automotive • Automotive Dealers

51 - 200

Description

• Provide customer service regarding issues in heavy traffic call center • Responsible for opening clients complaints and refer to manager if needed • Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances • Meet defined department goals and activity metrics • Daily / weekly reporting to direct supervisor • Provide pay off quotes to dealers and customers • Assist clients with Insurance and registration issues • Contact insurance companies for policy verification and other various issues • Provide written account information as requested by customers

Requirements

• Demonstrates historical career stability • Fluent in Spanish or Portuguese and English • High level of professionalism and commitment to the job • Detail oriented mindset • Excellent written and verbal communication skills • 1 year of customer service or retail experience preferred

Benefits

• Competitive base salary • Monthly performance bonus • Medical/dental/vision insurance • Company match to retirement plan • Generous salaries • Competitive health and welfare benefits • Paid vacation • 401(k) match • Tuition reimbursement