Customer Support Representative - West Coast Hours

March 28

COMPLY

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At COMPLY, we pride ourselves on being the champion for compliance professionals$1. .$1

201 - 500

Description

• Act as a liaison between Technical Support and Product Teams • Advocate client's needs • Manage client account activation implementations • Gather customer feedback to improve processes • Investigate and troubleshoot to resolve issues • Thrive in a fast-paced environment • Exceed customer support expectations

Requirements

• Must be open to working multiple rotating West Coast hour shifts • Bachelor’s Degree with 0-3 years of work experience • Major in Accounting, Finance, or Economics is a plus • Excellent customer-facing and communication skills • Ability to analyze and interpret data • Exceptional organizational and time management skills • Superior troubleshooting, resolution, and analysis skills • Ability to perform complex tasks and prioritize multiple projects • Previous experience in a high-volume call environment and/or customer support role is a plus • Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus

Benefits

• Comprehensive benefits • Unlimited PTO • Paid bonding leave • 100% remote work flexibility with WFH stipend