Technical Support Engineer

April 24

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Coupa Software

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Spend is the fuel to help your company deliver performance, profitability, and purpose!

Procurement • Finance • Cloud-based Financial Applications • Purchasing • Sourcing

1001 - 5000

Description

• Answer ‘how to’ technical and application configuration questions to our enterprise customers • Assist in troubleshooting 1st and 2nd level technical issues • Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success • Be responsible for customer production environments • Build 'knowledge articles' in Coupa’s knowledge base for customers' use

Requirements

• 3-5 years of relevant experience • Excellent written and verbal communication skills • Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems • Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML) • Ability to articulate solutions to complex technical problems clearly and simply • Experience working directly with external customers in a support environment, preferably in an enterprise software setting

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service