Renewals Account Manager

🔥 1 hour ago

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Partner with assigned Corporate Account Managers, Channel Partners, and Customers to retain and expand customer revenue. • Produce and present compelling customer proposals, ensuring that contracts are renewed on-time and quoted accurately. • Collaborate with Sales, Business Value Consultants, and others to support pricing uplifts on renewals, position new module upsells and ensure entitlement vs actual usage is aligned. • Validate ACV categories and account ARR is accurate in Salesforce and escalate complex scenarios for review. • Research customer license purchase and renewal history and make recommendations based on prior activity. • Gather requirements for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting. • Build Proposals, proposals, price, and discount product portfolio. • Help to calculate and validate challenging quoting scenarios including multidate co-terms, staggered deployments, module/feature upgrades. • Deliver validated renewal quotes to Partner/Customers 90-120 days in advance of expiration. • Consult existing customers to deliver feedback to the Product teams on new feature requests and product enhancements. • Provide high touch customer service, including escalation and coordination of support issues as needed. • Protect ARR & Avoid Surprises; identify at-risk renewals and create Call to Action with appropriate account team.

🎯 Requirements

• 3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success. • Relevant industry experience: High Tech, SaaS, Cybersecurity preferred. • Bachelor's degree from an accredited college or university or relevant experience. • Previous experience managing SaaS Subscription renewals process ideal. • Proficient with MS Excel; Advanced formulas, prior work with large data sets, connectors & pivot tables highly preferred. • Experience with Salesforce.com and/or Salesforce CPQ (SteelBrick) SFDC Report building and Opportunity/Contract management experience. • Experience managing forecasts in Clari preferred but not required. • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements. • Tech savvy & excited to work in a fast-paced environment. • Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings. • Ability to work independently or in a team environment. • Extreme attention to detail and highly organized. • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe