Support Engineer – Managed Services

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🔥 41 minutes ago

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DACHS IT

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

DACHS IT is an IT consulting and managed-services firm specializing in cloud platform and container platform engineering. They design, implement and operate scalable, secure cloud infrastructures using technologies like Azure, AWS, Kubernetes and Red Hat OpenShift, and provide DevOps, managed services (NOC, openDesk), cloud-native security and AI integrations (Azure OpenAI, OpenShift AI) for enterprise and public-sector customers. DACHS IT focuses on digital sovereignty, sustainability and secure software supply chains while serving industries such as industry, healthcare, commerce and government.

📋 Description

• Serve as the primary technical point of contact for customers using DACHS IT managed services, with a focus on openDesk • Receive, prioritize, and resolve customer support requests • Analyze issues related to Linux and Linux-based systems, container technologies, and web applications • Support user administration, authentication, networking fundamentals, web services, and client–server architectures • Communicate technical information clearly and patiently via tickets, email, documentation, phone, and remote sessions • Collaborate with DevOps and development teams on deeper investigations and recurring managed-services issues • Document solutions, workarounds, and recurring error patterns in the ticketing system and internal knowledge base • Keep product and platform knowledge up to date, especially for openDesk • Feed customer support insights back into the ongoing development of services • Participate in on-call rotations

🎯 Requirements

• Basic technical knowledge of IT systems • Experience with Linux or Linux-based systems • Initial experience with container technologies or web applications typically used in openDesk environments • Experience in technical customer support or an IT helpdesk, including structured analysis, prioritization, and handling of support requests • Comfortable using ticketing systems • Experience documenting solutions and recurring issues in a structured way • Understanding of user administration and authentication • Understanding of networking fundamentals • Understanding of web services • Understanding of client–server architectures • Strong service orientation and enjoyment of direct customer interaction • Ability to explain technical topics clearly, patiently, and understandably in writing and verbally • Careful, independent working style and good prioritization skills • Resilience and the ability to maintain oversight during complex incidents or high ticket volumes • Willingness to continuously learn new technical topics and product developments related to openDesk and managed services • Fluent German, spoken and written • Willingness to participate in on-call rotations • Practical experience with openDesk or similar groupware/collaboration solutions is a plus • Basic knowledge of Kubernetes or container orchestration is a plus • Basic knowledge of SSO and SAML/OIDC identity and access management integrations is a plus • Experience with monitoring and logging tools in a support context is a plus • Experience in agile environments and cross-functional collaboration is a plus • Willingness to create and maintain internal documentation, how-tos, or customer guides is a plus • Willingness to contribute to customer training or onboarding when needed is a plus

🏖️ Benefits

• Remote-first work model with the choice of working from home, a shared office, or a hybrid arrangement • Flexible working hours with personal responsibility • Interesting projects rather than routine tickets • Regular training and certifications with costs covered and time off provided • Internal knowledge sharing and opportunities for professional development • Modern hardware, software, and necessary equipment provided • Competitive fixed salary • Annual profit-sharing • Company car option depending on the role • Regular feedback and development discussions • 30 days of vacation per year; unused days do not expire • Group accident insurance and additional protection • Regular team activities, get-togethers, workshops, and excursions