Technical Account Manager

April 18

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Description

• Train customers on best practices to drive product adoption in a post-sales capacity • Recommend best practices relating to architecture, configuration, and additional features to meet requirements • Technical planning and execution of product implementations • Earn customer trust by understanding their goals and use cases • High interaction with customers, with direct involvement in deployment and training • Maintain focus on increasing deployment and customer satisfaction • Strong in system integration and custom solution development • Advocate for customers’ needs, working with the engineering and product teams to escalate problems and include other team members as needed • Participate in content creation for both internal and external enablement of staff and customers • Track and influence customer behavior and health metrics across a portfolio of accounts, with the goal of successful product integration and customer onboarding • This position will be located remotely but require some travel (minimum 25% of the time)

Requirements

• Strong background in any of the following: Technical Account Management, Technical Consulting, Solution Architect, Customer Success Engineer, or similar role • Excellent communication skills • Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO • Understanding of common software development practices • Understanding of mobile software, hardware, and surrounding technologies • Experience in Enterprise and B2B technology solutions

Benefits

• Competitive salaries • Stock options • Medical, dental, vision, life, and disability coverage • Flexible spending account (FSA) • Flexible vacation policy • 401(k) plan